NuSphere Forums Forum Index
NuSphere Forums
NuSphere Forums Forum Index » PhpED PHP IDE        RSS2 Feed
Reply to topic


Joined: 10 Sep 2008
Posts: 5
Post Posted: Wed Dec 02, 2015 1:48 pm Reply with quote
Thanks for your response, and good luck troubleshooting!
View user's profileFind all posts by _aron_Send private message


Joined: 07 Nov 2007
Posts: 44
Post Posted: Wed Dec 02, 2015 1:52 pm Reply with quote
Thank you and all our users for understanding, we know that you guys are the best!
Nusphere Customer Care Team
View user's profileFind all posts by gitmansSend private message


Joined: 02 Dec 2015
Posts: 7
Post Posted: Wed Dec 02, 2015 2:02 pm Reply with quote
thanks for your help .... its urgent now Smile
View user's profileFind all posts by mystic2600Send private message
What the F@ck ? 3


Joined: 02 Dec 2015
Posts: 9
Post Posted: Wed Dec 02, 2015 2:13 pm Reply with quote
gitmans wrote:
Thank you and all our users for understanding, we know that you guys are the best!
Nusphere Customer Care Team


Who will pay for the lost hours ?
How I can tell my customers that I didn't finished the project on time because of a crappy editor ?
Got a generic answer after 5hours+ after filling out that form.
View user's profileFind all posts by dn4gyelekSend private message


Joined: 10 Sep 2008
Posts: 5
Post Posted: Wed Dec 02, 2015 3:02 pm Reply with quote
I just wanted to let you know that you might just skip the re-install process.. the problem seem to come back and the UI stops responding. Better just wait until the issue has been resolved.
View user's profileFind all posts by _aron_Send private message


Joined: 31 May 2014
Posts: 15
Post Posted: Wed Dec 02, 2015 4:42 pm Reply with quote
Delete configuration settings and block PhpEd to connect to the internet via Firewall and problem will be gone.
View user's profileFind all posts by tntc4Send private message


Joined: 02 Dec 2015
Posts: 5
Location: New Hampshire, USA
Post Posted: Wed Dec 02, 2015 5:18 pm Reply with quote
gitmans wrote:
Dear Customers,
First of all we're terribly sorry for this issue.
Our team is working really hard to determine the cause of this problem, and we'll do everything we can to resolve the issue ASAP.
Please bear with us, we really appreciate your patience.
Nusphere Customer Care Team


@gitmans,
Please give us the scope of the problem and some sort of fix ETA? Hours? Days? Some of us need to come up with a contingency plans.

thanks!
View user's profileFind all posts by KimballSend private message


Joined: 02 Dec 2015
Posts: 3
Post Posted: Wed Dec 02, 2015 6:32 pm Reply with quote
Very VERY bad situation for us. I and my development team have been out of action all day with clients screaming at us. Without our IDE we'er powerless to maintain our products and deliver promised items.

I've tried all resolutions suggested here - to no avail whatsoever.

Please keep us advised as you work through the issue NuSphere. First such issue we've had with your product after many years of use.

Any info you can provide about ETA's will help us to deal with our clients.
View user's profileFind all posts by V Vee VSend private message


Joined: 07 Nov 2007
Posts: 44
Post Posted: Wed Dec 02, 2015 8:02 pm Reply with quote
Dear Customers,
Thank you all again for your patience, and we sincerely apologize for this issue.
We implemented the fix and have started to send out emails with instructions to the affected customers.
If you continue to experience issues after getting the email and installing the fix as per the email, please contact our tech support over our online form at http://shop.nusphere.com/contact_us/.
Nusphere Customer Care Team
View user's profileFind all posts by gitmansSend private message


Joined: 02 Dec 2015
Posts: 3
Post Posted: Wed Dec 02, 2015 8:20 pm Reply with quote
gitmans wrote:
Dear Customers,
Thank you all again for your patience, and we sincerely apologize for this issue.
We implemented the fix and have started to send out emails with instructions to the affected customers.
If you continue to experience issues after getting the email and installing the fix as per the email, please contact our tech support over our online form at http://shop.nusphere.com/contact_us/.
Nusphere Customer Care Team



Thanks team. Well done. Looking forward to my email!
View user's profileFind all posts by V Vee VSend private message


Joined: 23 Dec 2007
Posts: 11
Location: Russia, Krasnodar
Post Posted: Wed Dec 02, 2015 9:58 pm Reply with quote
Have anyone received email already?
View user's profileFind all posts by jabberwockSend private message


Joined: 02 Dec 2015
Posts: 3
Post Posted: Thu Dec 03, 2015 12:03 am Reply with quote
jabberwock wrote:
Have anyone received email already?


Yes I got one.

They send you an exe file to run.

After running that and then rebooting, all is back to normal.

I'm sure NuSphere are glad to see the back end of this day! .... as are we.
View user's profileFind all posts by V Vee VSend private message
PHPED Blocked this morning....
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
 		All times are GMT - 5 Hours  
Page 4 of 6  
  
  
NuSphere Forums Forum Index » PhpED PHP IDE
 Reply to topic