PHP IDE :: NuSphere Forums :: View topic - why I do not get response from your support?

Posted: Sat Aug 24, 2013 7:40 pm

I bought phped professional version, why I can not get support from nusphere?
when I ask a question from your site "contact me ", but there is no email to me ?
do you receive my email ? or you have no time to response?

Posted: Wed Aug 28, 2013 12:12 pm

You have to use the other form!!!, click on "My Account" link, in the main page, log-in with your customer user, once inside your control panel, in "NuSphere Links" click on "NuSphere Support" that will lead you to a "Technical Support Email Form", fill it out and send it, you will get an auto-reply to confirm that your message has been received, with a ticket number, saying that they will try to respond your request within 24 hours.

sclsch wrote:

I bought phped professional version, why I can not get support from nusphere?
when I ask a question from your site "contact me ", but there is no email to me ?
do you receive my email ? or you have no time to response?

Posted: Sun Sep 22, 2013 3:47 am

Our confirmation email might be recognized as a spam by your server. Check correponding folder to make sure the confirmation is there.
If nothing found, check your server logs. Some servers reject emails without any visible indications other than in the logs.
If you can't check logs, try another email.
NOTE: We always send confirmation emails within 15-20minutes.

Posted: Wed Oct 02, 2013 10:03 am

It's been over a week for me now, no response from NuSphere whatsoever. A loyal customer for YEARS, and I don't receive a email reply, etc. What's up here?

Gregg Rasor
rasor@earthlink.net

Posted: Sun Oct 13, 2013 7:16 am

I see two e-mails successfully sent at your address on Oct 2:

Code:

Oct 2 09:59:02 nusphere sendmail[30616]: r92Ex2bj030616: from=<*********@nusphere.com>, size=1147, class=0, nrcpts=1, msgid=<b0ddcbb7f4451a23aa6802e1f47736de@forum.nusphere.com>, proto=SMTP, daemon=MTA-1, relay=localhost [127.0.0.1]
Oct 2 09:59:04 nusphere sendmail[30624]: r92Ex2bj030616: to=<rasor@earthlink.net>, delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=121147, relay=mx4.earthlink.net. [209.86.93.229], dsn=2.0.0, stat=Sent (1vrnTh7w83Nl34d1 Message accepted for delivery)

Code:

Oct 2 23:42:36 nusphere sendmail[31197]: r934gZwA031197: from=<******@nusphere.com>, size=1435, class=0, nrcpts=2, msgid=<mu2t2z.sldgwj@*******.nusphere.com>, proto=SMTP, daemon=MTA-1, relay=localhost [127.0.0.1]
Oct 2 23:42:37 nusphere sendmail[31205]: r934gZwA031197: to=<billday1@bellsouth.net>, delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=151435, relay=gateway-f1.isp.att.net. [204.127.217.16], dsn=2.0.0, stat=Sent (ok ; id=20131003044237M11004pfh0e)
Oct 2 23:42:39 nusphere sendmail[31205]: r934gZwA031197: to=<rasor@earthlink.net>, delay=00:00:04, xdelay=00:00:02, mailer=esmtp, pri=151435, relay=mx3.earthlink.net. [209.86.93.228], dsn=2.0.0, stat=Sent (1vrAKh74S3Nl36t0 Message accepted for delivery)

Did you receive them?
Seems you did, because you replied on Oct 3 and below is your reply:

Quote:

Hello Support,

Since you apparently don't support multiple email subscriptions
for users in the single user profile, I have changed the contact
email to *******@*******.com, which automatically forwards all
correspondence to ********@*******.net">*******@*******.net and *********@bellsouth.net.

Could you please send a test email to nusphere@r*******.com from your email server.

Gregg Rasor

Please let me know if there is any problem remained.