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in fact, there is no such problem. If you're a personal license owner, you still can submit bug reports the same way - using Contact Us form, and support will send you back automated answer telling no support was purchased. At the same time, the report will be reviewed by engineers and if the report is sufficiently clear, the problem will be fixed. On the other hand, if you want to be supported and want to report bugs, why wouldn't you pay for it? Would price difference of $32 -- the difference between PRO and PERSONAL renewal price -- dramatically affect your budget? |
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_________________ The PHP IDE team |
Site Admin
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It depends. It's not about a bug report at all. As I said earlier, you can report bug for free In this particular case, there is *no bug* here per se. It's just -- according to you -- quote -- It is mostly uncontrolled actions by two hands working together -- unquote.
In fact process does not mean reply. We do reply only to PRO customers, and we do so, in absolutely majority cases, within 24 hours. As of Personal license owners, they receive automated replies only because they do not want to get replies from support team -- because they clearly indicated so by choosing Personal license over PRO. |
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_________________ The PHP IDE team |
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It is the "false positives" as you say and it is definitely a bug in UI. It is like to say "stop making double click too fast" to your customer.
Before buying the IDE, I've checked Comparison page, and only thing about support there is "Prioritized 1 Year Technical E-Support" for PRO users. Does it mean that Personal users do not receive replies for their letters at all - no, I don't think so. Also, Dmitri, don't you want to say "Thank you, Roman for helping us do our product better" ? |
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Ctrl + Click code opens files, how to stop? |
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