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Joined: 02 Dec 2015
Posts: 3
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gitmans wrote:
Dear Customers,
Thank you all again for your patience, and we sincerely apologize for this issue.
We implemented the fix and have started to send out emails with instructions to the affected customers.
If you continue to experience issues after getting the email and installing the fix as per the email, please contact our tech support over our online form at http://shop.nusphere.com/contact_us/.
Nusphere Customer Care Team



Thanks team. Well done. Looking forward to my email!
View user's profileFind all posts by V Vee VSend private message


Joined: 23 Dec 2007
Posts: 11
Location: Russia, Krasnodar
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Have anyone received email already?
View user's profileFind all posts by jabberwockSend private message


Joined: 02 Dec 2015
Posts: 3
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jabberwock wrote:
Have anyone received email already?


Yes I got one.

They send you an exe file to run.

After running that and then rebooting, all is back to normal.

I'm sure NuSphere are glad to see the back end of this day! .... as are we.
View user's profileFind all posts by V Vee VSend private message


Joined: 29 Apr 2014
Posts: 14
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It was an attack on nusphere website:

Thank you very much for contacting support.
I'm terribly sorry for this incident.
It was initiated by an external attack on our website.
It did not let intruders in, and no personal info leaked,
but it unfortunately locked a few hundred licenses.
We worked very hard today and implemented a good fix, and
we do not anticipate any problems in the future.
As for unlocking your product, please download
the "unlocker" program below and run it:
---------------
COMMENT from NUSPHERE CARE TEAM - the link was deleted intentionally from the forum post, please do NOT post link
View user's profileFind all posts by CrazyPHPSend private message


Joined: 02 Dec 2015
Posts: 5
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Thanks!
it's fixed the problem.

We are still with your company Smile

and waiting for MAC version Smile
View user's profileFind all posts by vadim_cjSend private messageAIM Address


Joined: 02 Dec 2015
Posts: 2
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thanks for the fix!
View user's profileFind all posts by tobyskiSend private message
What the F@ck ? 4


Joined: 02 Dec 2015
Posts: 9
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Too late for the fix, a whole day of lost work.
I will be switching to another IDE ASAP!

How this situation was handled it is VERY lame at least .....
View user's profileFind all posts by dn4gyelekSend private message


Joined: 02 Dec 2015
Posts: 3
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Very happy it's fixed now... Very Happy

thanks to Jay Park, NuSphere Support
View user's profileFind all posts by MrErSend private message


Joined: 07 Nov 2007
Posts: 43
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Many thanks to everybody for understanding.
Please note that we deleted the link to the unlocker program from the forum post of our email above, please do NOT post the link to unlocker, please contact us directly if you didn't get an email with the link or if you need more help. It's for your own security and protection.
Best regards,
Nusphere Customer Care Team
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Re: What the F@ck ? 4
Site Admin

Joined: 13 Jul 2003
Posts: 7861
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First of all, guy, I'm sorry for the problems too.

dn4gyelek wrote:
I will be switching to another IDE ASAP!


seems that's exactly what attackers wanted you to do.

_________________
The PHP IDE team
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Re: What the F@ck ? 4


Joined: 02 Dec 2015
Posts: 9
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dmitri wrote:
First of all, guy, I'm sorry for the problems too.

dn4gyelek wrote:
I will be switching to another IDE ASAP!


seems that's exactly what attackers wanted you to do.


... last time when I reported an error it took 9 days to get an answer, got fixed in another 5+ days, so figure.
Now I got the acknowledge e-mail after I've completed the form after 5+ hours, got a solution after a whole day.

It isn't about the other guys/attackers, it is because of your lagging response.
View user's profileFind all posts by dn4gyelekSend private message
2nd.


Joined: 02 Dec 2015
Posts: 9
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No compensations were offered about the lost time/work, just "sincerely apologize for this issue" ...
View user's profileFind all posts by dn4gyelekSend private message
PHPED Blocked this morning....
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