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Joined: 10 Sep 2008
Posts: 5
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I can verify that uninstalling the program and removing the user profile works.. but now I get license problems: the program shuts down after a couple minutes of usage!
I hate to complain, but this is getting really expensive.
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Joined: 07 Nov 2007
Posts: 43
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Dear Customers,
First of all we're terribly sorry for this issue.
Our team is working really hard to determine the cause of this problem, and we'll do everything we can to resolve the issue ASAP.
Please bear with us, we really appreciate your patience.
Nusphere Customer Care Team
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Joined: 10 Sep 2008
Posts: 5
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Thanks for your response, and good luck troubleshooting!
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Joined: 07 Nov 2007
Posts: 43
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Thank you and all our users for understanding, we know that you guys are the best!
Nusphere Customer Care Team
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Joined: 02 Dec 2015
Posts: 7
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thanks for your help .... its urgent now Smile
View user's profileFind all posts by mystic2600Send private message
What the F@ck ? 3


Joined: 02 Dec 2015
Posts: 9
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gitmans wrote:
Thank you and all our users for understanding, we know that you guys are the best!
Nusphere Customer Care Team


Who will pay for the lost hours ?
How I can tell my customers that I didn't finished the project on time because of a crappy editor ?
Got a generic answer after 5hours+ after filling out that form.
View user's profileFind all posts by dn4gyelekSend private message


Joined: 10 Sep 2008
Posts: 5
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I just wanted to let you know that you might just skip the re-install process.. the problem seem to come back and the UI stops responding. Better just wait until the issue has been resolved.
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Joined: 31 May 2014
Posts: 15
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Delete configuration settings and block PhpEd to connect to the internet via Firewall and problem will be gone.
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Joined: 02 Dec 2015
Posts: 5
Location: New Hampshire, USA
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gitmans wrote:
Dear Customers,
First of all we're terribly sorry for this issue.
Our team is working really hard to determine the cause of this problem, and we'll do everything we can to resolve the issue ASAP.
Please bear with us, we really appreciate your patience.
Nusphere Customer Care Team


@gitmans,
Please give us the scope of the problem and some sort of fix ETA? Hours? Days? Some of us need to come up with a contingency plans.

thanks!
View user's profileFind all posts by KimballSend private message


Joined: 02 Dec 2015
Posts: 3
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Very VERY bad situation for us. I and my development team have been out of action all day with clients screaming at us. Without our IDE we'er powerless to maintain our products and deliver promised items.

I've tried all resolutions suggested here - to no avail whatsoever.

Please keep us advised as you work through the issue NuSphere. First such issue we've had with your product after many years of use.

Any info you can provide about ETA's will help us to deal with our clients.
View user's profileFind all posts by V Vee VSend private message


Joined: 02 Dec 2015
Posts: 2
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yep got this too on v15 and v16 starting about 2PM GMT today, switched to PHPStorm and XDebug for a day or two.
View user's profileFind all posts by tobyskiSend private message


Joined: 07 Nov 2007
Posts: 43
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Dear Customers,
Thank you all again for your patience, and we sincerely apologize for this issue.
We implemented the fix and have started to send out emails with instructions to the affected customers.
If you continue to experience issues after getting the email and installing the fix as per the email, please contact our tech support over our online form at http://shop.nusphere.com/contact_us/.
Nusphere Customer Care Team
View user's profileFind all posts by gitmansSend private message
PHPED Blocked this morning....
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